Client Services

INTRODUCTION

Funds – Claims for AHP, Sick & Accident; Maternity Benefit Funds and Contingency Claims are received in the Regions and forwarded to SSC for processing. Queries are dealt with in the Regions as well as by the SSC.

MIBCO further receives claims for Provident Fund Payments and submits these to Motor Industry Retirement Funds for processing and payment;

The SSC and Regional offices have a client services component to render assistance to employers and employees.

OUR PEOPLE

Location	Name	Department	Region	Position
Free State	Andisiwe Mhlawuli	Client Services	Free State	Client Service Representative
SSC	Annastacia Langa	Client Services	SSC	Clerk - Scanning/ Indexing
Highveld	Antoinette Letsholo	Client Services	Highveld	Supervisor Client Services
Western Cape	Armiena Simons	Client Services	Western Cape	Client Services Representative
Eastern Cape	Cynthia Daweti	Client Services	Eastern Cape	Fund Assessor
Western Cape	Daphne Martin	Client Services	Western Cape	Fund Assessor
Kwa-Zulu Natal	Doreen Kinder	Client Services	Kwa-Zulu Natal	Client Services Representative
Northern	Elsie Ntuli	Client Services	Northern	Fund Assessor
SSC	Elvis Frekaaner	Client Services	SSC	Clerk - Registrations
Kwa-Zulu Natal	Fathima Sheik	Client Services	Kwa-Zulu Natal	Fund Assessor
Highveld	Florence Mazibhuko	Client Services	Highveld	Fund Assessor
Northern	Gadifele Mathatho	Client Services	Northern	Fund Assessor
Western Cape	Inga Heli	Client Services	Western Cape	Customer Service Agent
SSC	Jacob Mokwa-Phakedi	Client Services	SSC	Fund Assessor
Kwa-Zulu Natal	Joyce Mkhize	Client Services	Kwa-Zulu Natal	Client Services Representative
Northern	Karabo Boshego	Client Services	Northern	Client Services Representative
Western Cape	Kathleen Sobotker	Client Services	Western Cape	Client Services Representative
Highveld	Kgomotso Mogotsi	Client Services	Highveld	Client Services Representative
SSC	Lebo Tsoedi	Client Services	SSC	Client Services Representative
SSC	Linda Mbanjwa	Client Services	SSC	Client Services Representative
Kwa-Zulu Natal	Londiwe Ngcungama	Client Services	Kwa-Zulu Natal	Client Services Representative
SSC	Lucia Hlongwane	Client Services	SSC	Fund Assessor
SSC	Lungile Majola	Client Services	SSC	Client Services Representative
Highveld	Lydia Segone	Client Services	Highveld	Client Services Representative
SSC	Malebo Segale	Client Services	SSC	Fund Assessor
Highveld	Malesela Maitisa	Client Services	Highveld	Fund Assessor
Eastern Cape	Marienette Van Bruggen	Client Services	Eastern Cape	Fund Assessor
SSC	Mbali Xaba	Client Services	SSC	Fund Assessor
Western Cape	Melanie Goskar	Client Services	Western Cape	Client Services Representative
SSC	Mich Scharneck	Client Services	SSC	Client Services Representative
SSC	Michelle Buthelezi	Client Services	SSC	SSC Receptionist
SSC	Mohale Mohale	Client Services	SSC	Supervisor Quality Assurance
Eastern Cape	Nancy Rasi	Client Services	Eastern Cape	Client Services Representative
Kwa-Zulu Natal	Nongcebo Gumbi	Client Services	Kwa-Zulu Natal	Receptionist
Free State	Nosi Thota	Client Services	Free State	Fund Assessor
Eastern Cape	Ntomboxolo Funde	Client Services	Eastern Cape	Char
SSC	Olga Tshandu	Client Services	SSC	Clerk - Registrations
Highveld	Palesa Khumalo	Client Services	Highveld	Fund Assessor
Kwa-Zulu Natal	Philani Mbokazi	Client Services	Kwa-Zulu Natal	Fund Assessor
Kwa-Zulu Natal	Phumy Sithole	Client Services	Kwa-Zulu Natal	Supervisor Fund/ Client Services
Western Cape	Rakiba Bassadien	Client Services	Western Cape	Supervisor Fund/ Client Services
SSC	Sam Ntaka	Client Services	SSC	Receiptionist
Highveld	Sello Rammitloa	Client Services	Highveld	Client Services Representative
Kwa-Zulu Natal	Sibongile Nkabinde	Client Services	Kwa-Zulu Natal	Fund Assessor
SSC	Siyabonga Mwale	Client Services	SSC	Fund Assessor
Eastern Cape	Siyasanga Sicwebu	Client Services	Eastern Cape	Client Services Representative
Free State	Skele Ntlatseng	Client Services	Free State	Customer Service Agent
SSC	Thato Ditan	Client Services	SSC	Client Services Representative
SSC	Thato Moledi	Client Services	SSC	Fund Assessor
Highveld	Thulani Manana	Client Services	Highveld	Fund Assessor
SSC	Topsy Rakgwahla	Client Services	SSC	Fund Assessor
SSC	Tshepang Chauke	Client Services	SSC	Client Services Representative
Northern	Tshepiso Silas	Client Services	Northern	Fund Assessor
Northern	Tshoanelo Mothibedi	Client Services	Northern	Client Services Representative
SSC	Yolanda Nel	Client Services	SSC	Client Services Representative
SSC	Zandile Maeko	Client Services	SSC	Client Services Representative

LATEST DOCUMENTS

File Type	Title	Department	Category	Download
pdf	Deferred Payments	Client Services	SLX Training Manuals > Credit Control	Download
pdf	URD-Provident Fund Changes to accomodate PFA orders	Client Services	SOP & Policies	Download
pdf	Spot Check Provident Fund Claims	Client Services	SOP & Policies	Download
pdf	SLX Provident Fund Claim System Manual	Client Services	SOP & Policies	Download
pdf	Provident Fund Standard Operating Procedure	Client Services	SOP & Policies	Download
pdf	Provident Claim Changes Standard Operating Procedure	Client Services	SOP & Policies	Download
pdf	Contingency Standard Operating Procedure	Client Services	SOP & Policies	Download
pdf	Contingency Claims Policy	Client Services	SOP & Policies	Download
pdf	Client Service SOP - Provident Fund	Client Services	SOP & Policies	Download
pdf	Client Service House Rules	Client Services	SOP & Policies	Download
pdf	AHP Claim Process	Client Services	SOP & Policies	Download