Departments

The Billing & Credit Control departments manages the collections of outstanding debt in respect of Council levies, Union Subscriptions, Industry Provident Funds, Additional Holiday Pay, Sick Accident and Maternity fund. In addition, they also manage and reduce the outstanding debt through telephone debt collection; referral of non-complying employers to Legal for Prosecution. Query resolution at regional level (Payments and returns queries) and building and maintaining relationships with employers and employees are also included in their mandate.

Funds – Claims for AHP, Sick & Accident; Maternity Benefit Funds and Contingency Claims are received in the Regions and forwarded to SSC for processing.  Queries are dealt with in the Regions as well as by the SSC. MIBCO further receives claims for Provident Fund Payments and submits these to Motor Industry Retirement Funds  for processing and payment; The SSC and Regional offices have a client services component to render assistance to employers and employees.

MIBCO DRC is accredited by the CCMA to resolve most types of labour disputes which occur in our industry and its dispute resolution procedures closely mirror those of the CCMA. To this end it has created the Dispute Resolution Centre (DRC), recognised by the CCMA and managed by qualified accredited full time Commissioners, with offices throughout South Africa.

The Finance department is responsible for, among others developing and managing financial budgets for the council's operations as well as financial reporting and providing accurate and timely financial reports to stakeholders. Also included in their role is: Funds Management - Efficiently managing funds, investments, and financial resources. Audit Compliance - Ensuring adherence to auditing standards and regulatory requirements. Payroll Processing - Handling payroll activities for employees in accordance with regulations. Expense Management - Monitoring and controlling expenses to maintain financial health. Financial Planning - Strategizing and planning for the council's financial future. Risk Management - Identifying and mitigating financial risks to protect the council's assets. Compliance - Ensuring compliance with financial policies, laws, and industry standards. Financial Analysis - Conducting analysis to support decision-making and optimize financial performance.

The Human Resources (HR) Department works in partnership with and advises, Senior Managers and line Managers in the development and implementation of their strategies, in the overall context of achieving the MIBCO mission and vision. The HR Department fulfils this leadership role through the development and practice of policies, processes and programs which contribute to and sustain a safe, fulfilling and engaging work environment within which MIBCO employees develop, learn and grow to achieve their potential.

The mandate of the Inspectorate Department to monitor and enforce compliance within the employment legislative framework of the Motor Industry. This includes, but is not limited to:

• Monitor and enforce relevant legislation;
• Facilitate fair and just labour relations;
• Initiate actions to prevent labour disputes;
• Promote, monitor and enforce compliance with collective agreements.

The operation centers around MIBCO Designated Agents who are awarded with Labour Inspector statuses by the Dept. Employment Services and Labour to perform duties in accordance with active MIBCO Collective Agreements within a designated industrial sector, namely, the Motor Industry. Designated Agents are supported by Chief Agents; Agent Team Leaders; Customer Services Agents; Agent Admin Support and Trainee Agents (from time to time).

The Internal Audit function’s scope of operations is by its very nature quite expansive.  The Internal Audit function will assist MIBCO in fulfilling its vision, mission, strategic initiatives, and objectives, while adhering to its core values, by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of enterprise-wide risk management, internal control systems, and governance processes. Ultimately, the Internal Audit function will help ensure:

• Risks are appropriately identified and managed.
• Significant financial, managerial, and operating information is accurate, reliable, and timely.
• Employees’ actions are in compliance with MIBCO policies, standards, procedures, and applicable laws and regulations.
• MIBCO resources are acquired economically, used efficiently, and adequately safeguarded.
• MIBCO operations are transacted in accordance with sufficient internal controls, good business judgement, and high ethical standards.
• Quality and continuous improvements are fostered in MIBCO’s internal control processes.
• Significant legislative or regulatory issues impacting MIBCO are recognised and addressed appropriately.

Opportunities for improving MIBCO’s internal controls and operating efficiency may be identified during internal audits; these opportunities will be shared by the Audit & Risk Committee and the appropriate level of management.

The IT/BI department at MIBCO is a division that oversees infrastructure management and the upkeep and optimisation of IT infrastructure and systems. The team also overlooks network security while making sure that the data and digital networks of the council are secure. They also offer user support which is the act of giving employees technical assistance and resolving IT-related problems. Included in the above is also data management, software development and system integration among others.

Senior Legal officers in the 6 Regions assisted by the Legal Management team at the Shared Services Centre. The Legal Department co-operates closely with the MIBCO Dispute Resolution Centre during the process of enforcement of the Collective Agreements. The Legal Department also assists with general legal duties required in the course of MIBCO’s operations.

The admin support department that oversees the documentation, meeting coordination, communication and office management throughout the Council. In addition, this unit assists in administrative functions and record keeping. Staff within this unit also assist in the general upkeep of MIBCO offices, maintenance, cleaning and providing catering support and such.

Manual returns are processed centrally at the SSC and the Regional Returns processor  to provide assistance for those employers that walk in and any other work from credit control and inspectorate; Online Returns is available free of charge and enables employers to link via internet to the MIBCO Returns System and changes such as engagements, terminations, increases, fund changes and breaks are performed on the system.  The system automatically updates the forecast and the amount due is amended accordingly.